Family Resource Navigators

Who We Serve

Family Resource Navigators (“FRN”) provides free education, support and advocacy to over 2000 families each year with children or youth with disabilities or special health care needs in Alameda County. 85% of the people we work with are MediCal eligible.

Who are your typical clients?

1) LOOKING TO MAKE A CHANGE

A lot of our parents have kids who are getting basic services like an IEP, special equipment or therapies. But it's not enough. Families come to us when they’re looking for knowledge and strategies to improve or make changes for their families - and for other families like theirs. 

2) FEELING OVERWHELMED

Parents worry about their child’s development. When your kid has developmental issues, the anxiety can be intense. Some come from cultures that see developmental delays as something shameful. There are a lot of stressors - from housing to figuring out benefits, and even worries about immigration. 

WHAT KIND OF SERVICES DO YOU OFFER?

Because parenting a child with a disability or health care need is a journey, we offer a full range of programs that help families navigate school environments, health care, benefits and more.

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CONNECT families to services that their kids need, like special education and medical therapies.

EDUCATE families about rights so they understand what might be available for their children.

COACH families to effectively advocate for their children.

PROVIDE PEER SUPPORT in playgroups and support groups.

CHANGE SYSTEMS that serve children by through parent leadership and policymaking.

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I was extremely pleased with the help I received from FRN. Being new to California and having had easy to navigate and comprehensive services from another state, the system here was overwhelmingly confusing to us. We are forever grateful to FRN for their clear and effective guidance to get the services we needed.

WHAT MAKES YOU UNIQUE?

From our warm-line to intensive family navigation services, we are connecting families to services and helping them make lasting changes in their community.

  • Warm-line & drop-in: Call or drop by to get help, ask questions, fill out confusing forms, or address problems with services.
  • Family navigation:  If you're dealing with a new diagnosis, it helps to learn how to navigate the system. This intensive program is designed to support: families with kids under 5; families with linguistic or cultural barriers; or families of children/youth who have with special health care needs.
  • Widespread community outreach: Staff and volunteers organize 40+ outreach events every year to make sure other families know help is available.
  • Training parents to improve the future: We train parents to be peer leaders and advocates to change and improve systems and providing support to others in their community.

WHERE CAN I LEARN MORE ABOUT YOUR PROGRAMS?

Get Trained & Connected

We offer group learning opportunities throughout the year:  Playgroups, IEP Clinics, Workshops, Support Groups, and community events.

Get Trained

Find the Support You Need

Have a burning question? Not sure how to  get the right services for your child? Need a coach to help you navigate & advocate? We can help.

Get help

Become a Leader

Parents are experts. Ready to help other families and advocate for better policies? Join a cadre of parents supporting others and making a difference.

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